Some people worry that using a bot to reply to messages will upset their community, but the AwesomeQA bot operates successfully in large communities like Scroll, Dune, and Aave.
Our observations show that communities values quick issue resolution and are less likely to engage if they have to wait too long. This is where AwesomeQA comes in as a mod's sidekick, easing their burden by quickly answering questions with high accuracy!
Set it up in less than 10 minutes!
It's actually the mods themselves, not the finance or marketing teams, who decide to bring the AwesomeQA bot into their community. We've seen cases where mods are so happy with this call that they go ahead and introduce the bot across all the communities they manage. This totally settles the whole debate about "mods versus bots."
In other words, they ensure that:
No question goes unanswered.
The answers solve their problems.
That's exactly what you can accomplish with AwesomeQA
Quick onboarding demo
Discover the subjects your community is discussing, their interests, main concerns, etc., to enhance your offerings, services, and foster stronger relationships. Our analytics page facilitates this process.
Imagine having all the unanswered community questions listed for you in an organized format. This allows you to swiftly respond or dismiss them with just one button click. That's what our support portal enables you to do.
Some worry that since AwesomeQA learns from previous chats, it could potentially use outdated info to generate responses. Our bot is way smarter than that! It looks at message timestamps to spot the latest and most relevant info, guaranteeing accuracy in its replies.
Picture a bot that's smart enough to know when to respond and when to hold back. That's how we have trained the AwesomeQA bot.
It not only understands questions when they don't look like one but can also tell apart statements that sound like questions but aren't one.
From editing an auto-generated response in real time to removing one from the chat, you decide what goes on in your community.
When we said it's a mod's sidekick, we meant it. AwesomeQA bot works with you to ease your burden and look after things while you're away, but always play by your rules.
The AwesomeQA bot can handle community inquiries in any language. This means it can access your knowledge base, chat history, and documentation in one language and provide quick and accurate responses in another. A comprehensive support solution, indeed.
