Manta Network is the multi-modular ecosystem for zero-knowledge (ZK) applications.
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The challenge
How were you managing your community before?
We relied on ambassadors and moderators to handle questions, but faced challenges during sudden spikes in message volume. It became very difficult for the moderators to answer every question, resulting in some being left unanswered.
Despite our best efforts, ensuring no one was overlooked was a constant struggle.
What were the challenges faced in regard to community management back then?
Moderators previously spent a significant amount of time answering repetitive questions, which often led to frustration and drained the team's valuable time and resources.
Solution
How long it took you to get started with AwesomeQA?
Onboarding AwesomeQA was incredibly simple. We were amazed at how quickly we were able to train the bot.
How were those challenges resolved after adding AwesomeQA to your community?
AwesomeQA works wonders by saving our moderators a lot of time answering repetitive questions, thanks to its quick response time. This allows us to focus more on growing our community.
How was your customer support experience with AwesomeQA?
The customer support experience has been outstanding so far.
Results
50+
hours saved per week
67.01%
👍 upvote ratio
69.33
average responses per day
Positive reactions
"AwesomeQA bot was our first AI bot we set up on our server and we were lucky enough to find you guys"
Feedback
How has been your overall experience with AwesomeQA?
We have had a great experience with AwesomeQA so far. The bot has been performing excellently, consistently delivering prompt and accurate responses. It’s a reliable tool that has really streamlined our Discord interactions.
What would you say to people who are too afraid to use a support automation solution fearing their community might not accept/like it?
If your server handles a high volume of messages, the AwesomeQA bot is a must-have
How would you describe AwesomeQA to a friend in one sentence?
Best in the business
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