Aug 30, 2023
AwesomeQA is an AI bot designed to help manage online communities on platforms like Discord, Telegram, and websites. It's like having a smart assistant that can quickly answer questions from community members.
Content
Inviting the bot to your Discord
Step 1: Visit the AwesomeQA Website
To get started, open your web browser and go to the official AwesomeQA website at https://awesomeqa.xyz.
Step 2: Click "Get Started For Free"
Once you're on the AwesomeQA website, locate and click on the "Get Started For Free" button. This will initiate the process of adding the bot to your Discord server.
Step 3: Fill Out the Form
You'll be presented with a form to fill out. Make sure to provide accurate information in the required fields.
Step 4: Select Your Server
After submitting the form, a pop-up prompt will appear. In this prompt, you'll see a list of your Discord servers. Select the server where you want to add the AwesomeQA bot. Once you've made your selection, click the "Continue" button.
Step 5: Review and Authorize Permissions
Another pop-up prompt will appear, displaying the permissions that the AwesomeQA bot requires to function effectively on your server. Click the "Authorize" button to grant the bot access to your server.
That’s all. You've successfully invited the AwesomeQA bot to your Discord server!
Inviting the bot to your Telegram
Step 1: Visit the official account
Go to **https://t.me/awesomeQA_bot** and click start to enable it.
Step 2: Adding the bot to your Group/Channel
You can do this by clicking on the AwesomeQA name in TG, and then clicking on 'more', then 'Add to group', then select the group from the list, and add it as an admin.
Note, you only have to give it admin rights, and rest of the permissions can be kept toggled off.
Alternatively, you can watch this video that covers the steps above.
Step 3: Share Details
Send your group/channel link where you have added the bot and your Discord ID (numerical digits) to us at hi@awesomeqa.xyz. This information is crucial for setup.
Step 4: Permissions and Data
AwesomeQA's team will review permissions and link your Discord and Telegram setups using the provided details. Plus we will export the data and train the AI.
Once we are done, you’ll receive a confirmation email/message, and the bot will be activated in your Telegram channel.
How to complete onboarding?
Step 1: Click on the Start Onboarding Button
Locate the "Start Onboarding" button, and with a simple click, you'll set the wheels in motion for a more efficient and engaging community.
Step 2: Set Bot Permissions
One of the most powerful features of AwesomeQA is its flexibility. You have full control over where the bot can operate within your community. Here's how to set the permissions:
Channel Selection: You can decide which channels the bot should interact with. Whether it's specific discussion channels, support forums, or anywhere else.
Read Permissions: Toggle on or off the "Read" permission for each channel individually. This controls whether the bot can access and monitor conversations in those channels.
Send Permissions: Similarly, toggle on or off the "Send" permission for each channel. This determines where AwesomeQA can actively engage with your community.
By individually adjusting these permissions, you customize AwesomeQA's role to suit your community's unique needs. It's a smart way to ensure the bot operates seamlessly within your community, providing valuable support where it's needed most.
Step 3: Adding Documentation
Add Documentation Links: Begin by adding the links to your documentation. These links will serve as a valuable resource for the bot to learn from. You're not limited to a specific number of documentation links—feel free to add as many as you need. This is one of the key ways AwesomeQA sources information, ensuring its responses are well-informed and relevant.
Automated Learning: Normally, AwesomeQA scrapes documents every two weeks to keep its knowledge up to date. However, if you upload a new link or make changes to existing documents that you want the bot to quickly pick up, you can trigger a force scraping command. Simply click edit and save the links again. This will prompt the bot to perform a force scrape, and the updated or new documents will be integrated within 2 hours.
Final Step: Launching AwesomeQA's Training and Activation
Review Your Choices: Take a moment to review all the choices you've made throughout the onboarding process. But don’t worry, you can always come back and change things around as you please, nothing is final.
Click "Finish": When you're satisfied with your selections, click the "Finish" button. This marks the start of the bot's training phase, where it fine-tunes its responses to match your community's unique needs. Keep an eye out for a banner at the top of the web app indicating that the AI is training.
Await the Activation: As the training completes, AwesomeQA gears up to join your community's conversation. You'll receive a direct message on Discord from the AwesomeQA bot, indicating that it's ready to roll.
Check Bot Activity: Want to know if AwesomeQA is up and running? It's as easy as asking a question and tagging the bot. Simply type a question like "Are you there? @awesomeqa" in your community's chosen channels. The bot's response will let you know that it's actively engaged and ready to assist.
What is the Support Portal?
This feature is designed to streamline your support workflow and ensure that no question goes unanswered. Let's delve into the details:
Organized Unanswered Questions: Provides you with an organized list of all unanswered questions within your community. This creates a central hub where you can easily identify which queries need attention, preventing any question from slipping through the cracks.
Open and Mark Resolved Buttons: For each question listed on the Support Portal, two buttons are available: "Open" and "Mark Resolved." These options grant you the flexibility to manage your support tasks effectively.
Open Button: When you click the "Open" button, you're instantly taken to the Discord or Telegram chat where the question was originally asked. This direct link eliminates the need to search for the question manually, saving you valuable time and allowing you to reply promptly.
Mark Resolved Button: Clicking the "Mark Resolved" button is a straightforward way to declutter the Support Portal. This action removes the question from the list, streamlining the portal and ensuring that only relevant queries are at the forefront. It's a powerful method to keep your workspace organized and focused on actionable tasks.
Chat History Display: If you click on any of the questions listed, the chat history that followed that question is displayed on the right side of the portal. This insight lets you see whether anyone outside your team attempted to answer the question and whether the information provided was accurate. With this knowledge, you can step in and correct any misinformation, ensuring accurate and helpful responses.
What are FAQ Insights?
Are you curious about what's buzzing within your community? You can quickly learn about that on the FAQ insights page.
Comprehensive Topic and Question Listing: Get a bird's-eye view of the most-discussed topics and questions in your community. You'll have a curated list right at your fingertips.
Uncover Burning Questions: Instantly identify the hottest questions your community is asking. This knowledge empowers you to address pressing concerns and engage with your audience effectively.
Trend Analysis Made Easy: By filtering FAQ insights based on specific date ranges, you can spot trends and track the evolution of discussions. Stay ahead of the curve with this valuable data.
Community Understanding and Product Enhancement: The information you gather from FAQ Insights goes beyond just Q&A. It offers deep insights into your community's preferences and concerns, enabling you to refine your products and services.
Can you edit the bot’s responses?
You have the power to fine-tune those responses to keep you in the driver's seat.
Identify Inaccuracies:
If you spot a response that's not quite up to the mark or needs a refresh, take action.
Access to Editing:
Right-click on the response in question. From the dropdown menu, navigate to "Apps" and select "AQA-Edit."
Link Generation:
The bot will promptly generate a link for you. Click on it, and you'll be transported to your AwesomeQA's web app Knowledge Base.
Custom Responses:
Once you're in the Knowledge Base, in the answer field make the changes you like.
Save Changes:
Once you’re done, hit that save button. Your edits are now saved in your Knowledge Base for future reference.
Automatic Update:
Whatever changes you’ve just made, your original response in the Discord chat gets an automatic update. Your changes are seamlessly integrated in real-time.
Can you add QAs from your Discord chat directly to your Knowledge base?
AQA-Add is a key feature to optimize the way you handle repeated questions and valuable answers.
Spot and Store:
Identify exceptional questions and answers in your Discord chat. If you foresee these being valuable for future queries, consider using AQA-Add to store them.
Initiate the Process:
Right-click on the question or answer you want to add to your Knowledge base and choose AQA-Add from the dropdown menu. The next steps would be the same as discussed in the previous section.
Navigate to Knowledge Base:
Following your selection, the link provided will guide you to your AwesomeQA web app Knowledge Base.
Duplicate the Excellence:
Within the Knowledge Base, replicate the answer or question that struck you as noteworthy.
Preserve for Future Use:
Save your changes. These QAs are now securely stored for future reference.
Is there a way I can test AwesomeQA before adding it to my community?
Fortunately, with AwesomeQA, you can take it for a test drive before committing. Here's how:
Create a Test Environment:
Start by creating a test server or a private channel within your main server. This isolated space is your playground for getting to know AwesomeQA.
Onboarding Steps:
Follow the onboarding steps explained earlier in this blog post. These initial steps will help you set up AwesomeQA in your test environment.
Tag for Testing:
By default, we've configured AwesomeQA not to respond to moderators, owners, team members, community managers, or admins. Since you likely have one of these roles in your test server, you'll need to initiate interactions by tagging the bot after your question. For instance, "Why am I not seeing the most recent transaction in my wallet? @awesomeqa". Once tagged, AwesomeQA will respond promptly to your inquiries.
A Note on Testing
It's important to understand that tagging the bot is a requirement only in this testing scenario. When AwesomeQA is fully active within your community, it operates seamlessly without this step. It automatically responds to relevant questions by drawing information from your three primary sources: the knowledge base, chat history, and documentation.
Empowering Global Communities with AwesomeQA
We've recently added the ability to support multiple languages to help your community connect better. What makes us different is that we can answer questions in any language, even if the main information is in your first language.
This global approach allows you to easily communicate with community members from all around the world. Whether your community speaks English, Spanish, French, or any other language, AwesomeQA can help them out.
We really value your feedback and want to grow by making your ideas a part of our service. This commitment to listening to customers sets us apart, along with our great performance.
You're not just getting a tool; you're getting a team that's ready to help you make your community better.